Settings
Profile
Contact your supervisor to update profile information.
Notification Preferences
New Assignments
Get notified when a request is assigned to you
Escalations
Get notified about escalated requests
Chat Messages
Get notified when travelers send new messages
Queue Alerts
Get notified when queue exceeds 10 unassigned requests
Moderation Flags
Get notified about new flagged content
Shift Reminders
Get a reminder 15 minutes before shift starts
Auto-Response Templates
Greeting
Hello {traveler_name}, thank you for reaching out to Atlas One Concierge! My name is {agent_name} and I will be assisting you today. How can I help you?
Booking Confirmation
Great news, {traveler_name}! Your booking has been confirmed. Here are the details: {booking_details} Please let me know if you need anything else or have any questions about your upcoming trip.
Escalation Notice
{traveler_name}, I understand your concern and I want to make sure this is resolved to your complete satisfaction. I am escalating this to our senior team who will follow up with you within {timeframe}. Thank you for your patience.
Cancellation Processed
Hi {traveler_name}, your cancellation has been processed. A refund of {amount} will be returned to your original payment method within 5-7 business days. Is there anything else I can help you with?
Shift Preferences
Shift preferences are used for scheduling and notification timing. Actual shifts are assigned by your supervisor.