Concierge Dashboard

Welcome back, Agent

Active Requests

12

+3 today

Avg Response Time

2.4 min

-0.8 min

Resolution Rate

94%

+2.1%

CSAT Score

4.8/5

+0.1

Priority Queue

JM
James MorrisonUrgentComplaint

Flight cancelled, need rebooking ASAP

REQ-4521 · 5m ago

ML
Mei Lin WuUrgentBooking

Honeymoon suite unavailable at Ritz Paris

REQ-4519 · 12m ago

AR
Alessandro RicciHighChange

Extend stay at Four Seasons Florence by 2 nights

REQ-4517 · 28m ago

PS
Priya SharmaHighInformation

Visa requirements for multi-country trip

REQ-4515 · 45m ago

ET
Emma ThompsonNormalBooking

Restaurant reservation for group of 8

REQ-4512 · 1h ago

Recent Activity

Updated just now

New request assigned from Mei Lin Wu

2 min ago

Booking confirmed for Alessandro Ricci at Four Seasons

8 min ago

Review flagged for moderation - The Grand Budapest

15 min ago

Chat message from Emma Thompson about dinner plans

22 min ago

Confirmation sent to Priya Sharma for visa documents

35 min ago

Escalation call completed with James Morrison

48 min ago

Moderation review approved - Sunset Beach Resort

1h ago

Loyalty reward issued to David Park - 500 Trip Cash

1h ago